Claim

You may take the vehicle to one of the approved garages:
- Click here for the list of approved garages.
You may send the complete set of documents mentioned below to our email id:
- For policies issued by the Abu Dhabi Office: mtrclmsnia@newindia-uae.com
- For policies issued by the Dubai Office: claimregistration@nia-dubai.com
You may also reach out to the broker who has helped you to take the policy.

You may submit the following documents to the garage, broker, or via email to NIA.
- Copy of Police Report
- Copy of Driving License (both sides)
- Copy of Registration Card on both sides.
- Copy of Emirates ID

Please note that missing any one of the above documents may cause a delay in releasing authorization to start repairs.

Once the repair estimate is received from Garage, the loss will be assessed, and if required, a surveyor will inspect and finalize the repair cost.
- In case the repair estimate exceeds AED 5,000 (non-agency) & AED 10,000 (agency) for recovery cases (where the Third Party is ‘At Fault’), issuance of LPO (Local Purchase Pur may take up to 72 working hours from the time of notification to the Third-Party Insurer, following the Emirates Insurance Association’s Guidelines.
- Total Loss cases will be dealt with separately, and you will be advised of the relevant procedure.
- LPO will be released if everything is in order to initiate the repair.

The garage or dealer workshop will inform you once the repair is completed. You may also coordinate and contact them for an update.

You will need to pay for the Policy Excess, if applicable, at the garage upon collection of the vehicle upon completion of repairs.

Please inspect your vehicle and sign the Discharge Receipt/Satisfaction Note.

You may send the complete set of documents mentioned below to our email id:
- For policies issued by the Abu Dhabi Office: nonmtrclms@newindia-uae.com
- For policies issued by the Dubai Office: miscclaims@nia-dubai.com
You may also reach out to the broker who has helped you to take the policy.